Wednesday, 23 March 2016

Meeting Expectations

One of the most important things a massage therapist can do for each and every client who comes in for a massage is to meet that clients expectations.

What does this even mean? And, how can you help your therapists do that?

Meeting expectations is a vital component of feeling like you've just had a great massage.


Imagine for a moment, you go in for a massage with a new therapist wanting a lovely relaxing full body massage.

During the client intake consultation you're asked if you have any areas of discomfort so you mention you occasionally get discomfort in your left shoulder. Nothing constant or debilitating just the occasional niggle when you do certain tasks. The therapists asks a few more questions about your shoulder and then leaves the room for you to get prepared for the massage.

During the massage session, the therapist starts to focus lots of attention on the shoulder you discussed - to the extent that they don't even massage your legs at all and the pressure they use is far more that you wanted.

Somehow during the consultation, wires have got crossed and the therapist thinks you are for some remedial work on your shoulder when in actual fact you just wanted a relaxing massage to chill out.

Even though the remedial massage work on your shoulder wasn't a bad massage it wasn't what you came in for so it didn't meet your expectations. You leave feeling let down because you've been asked to pay for a massage you actually didn't want and you still haven't had any relaxation time.

This is the fault of the therapist. It's easy for a remedial massage therapist to believe everyone with aches and pains comes for massage to have those aches and pains treated. This isn't always the case.

The therapist should have spent more time during the consultation understanding your reasons for visiting.

How can you help to make sure your therapist meets your expectations and deliveries the massage you want?

Make it clear to the massage therapist what you want


  1. Full body or only one or two specific areas.
  2. Full body with extra time spent on a specific area.
  3. Relaxing with no remedial work. 
  4. Firm Deep Pressure
  5. Specific injury spot work
Whatever your expectations and requirements are for your massage make them very clear to your therapist from the outset. If you find during the session that these expectations aren't being met, say so. It's better to say something so the therapist can be clear about your needs than to leave feeling that your expectations haven't been met.